Product, delivery and after-sales questions arrive through several channels.
A path to organize inquiries before and after a purchase.
Your journey
Retail customer serviceA path to organize inquiries before and after a purchase.
Product, delivery and after-sales questions arrive through several channels.
From USD 15 per user/month. AI agents are quoted separately.
WhatsApp
Instagram
BlazeTeamsLocal demonstration with fictional data
Shared inbox
Instagram DirectEntry
01
ContextReceive
WhatsApp BusinessInstagram DirectTikTok BusinessFacebook MessengerTelegramWebchat
← Back to all use casesThe challenge
Your journey
- 01
Bring inquiries into the shared inbox.
- 02
Distinguish purchase interest from service needs.
- 03
Continue with the appropriate responsible person.
Retail customer service
From your daily challenge to a useful conversation.
Who this path is for
For retailers handling product questions, delivery inquiries and after-sales service across compatible channels. The team needs to distinguish purchase interest from an issue that requires follow-up.
What to prepare
Define the channels, service owners and sources used to verify product or delivery information. Review catalog, order and payment connections separately if they are needed.
How the team continues
Use the inbox to understand the request and internal chat to consult sales or service. Pass on what has been verified and what the next person must check before replying.
A question before deciding
Does the inbox include a store, order management and payments?
This path organizes conversations and team coordination. Catalog, orders and payments are separate connection requirements that need their own validation.
Your next stepOrganize retail service
Your next step
Find your next step.
Choose your team size to find a starting point. No personal details are needed on this page.
CLEAR PRICING
Start with a connected team.
USD 15
per user / month
- Shared inbox
- Internal team chat
Agents built around your business.
Define purpose, knowledge and MCP tools. Configuration, capacity and consumption are scoped for your use case.
Custom proposal
Discuss my use caseUSD 15 per user/month is the base plan. Agents, upgrades, model usage and channel terms are confirmed before contracting.
FAQ
Your next conversation can start here.
Register your company in Blaze Portal or discuss how BlazeTeams fits your operation.
Which channels can I connect?
WhatsApp, Instagram, TikTok, Messenger, Telegram and your website. Stop jumping between conversations: bring your team together, keep the context and give each opportunity a next step. Bring compatible channels into a shared inbox. Connections depend on each provider’s accounts, permissions and requirements.
What does the base price include?
USD 15 per user/month is the base plan. Agents, upgrades, model usage and channel terms are confirmed before contracting.
How do I get started?
Register your company in Blaze Portal or discuss how BlazeTeams fits your operation.
Does the demo use real data?
Choose a channel and explore a service example using fictional data. This demo sends no messages and creates no accounts.
CHOOSE YOUR STARTING POINT
More paths to explore
Explore sales, service and collaboration journeys. Each path explains the challenge, a way to organize it and how to begin.
01
WhatsApp sales
An inquiry cools down when nobody knows who is handling it.
Explore this path02Instagram commerce
Interest arrives through direct messages and gets lost across scattered conversations.
Explore this path03From TikTok to a conversation
The attention your content generates needs a way to reach your team.
Explore this path04Messenger customer care
A message to your Facebook page deserves continuity too.
Explore this path05Telegram community
Community messages need to reach a responsible person.
Explore this path06Website lead inquiries
An interested visitor may not know whom to ask.
Explore this path07Internet provider support
Sales and support teams need to understand the same request.
Explore this path08Team collaboration
Resolving a request takes more work when context stays outside internal chat.
Explore this path09AI agents with MCP
A useful agent needs a clear purpose, knowledge and tools.
Explore this path