A message to your Facebook page deserves continuity too.
One place to resume inquiries and pending work from the channel.
Your journey
Messenger customer careOne place to resume inquiries and pending work from the channel.
A message to your Facebook page deserves continuity too.
From USD 15 per user/month. AI agents are quoted separately.
WhatsApp
Instagram
BlazeTeamsLocal demonstration with fictional data
Shared inbox
Facebook MessengerEntry
01
ContextReceive
WhatsApp BusinessInstagram DirectTikTok BusinessFacebook MessengerTelegramWebchat
← Back to all use casesThe challenge
Your journey
- 01
Receive inquiries from your Facebook page.
- 02
Organize the question and available context.
- 03
Coordinate who continues the service.
Messenger customer care
From your daily challenge to a useful conversation.
Who this path is for
For service teams receiving questions through a Facebook Page. It helps when the person taking over needs to understand both the customer's request and what remains unresolved.
What to prepare
Prepare access to the Facebook Page and the required Messenger permissions. Agree who handles general questions and who receives cases needing specialist attention.
How the team continues
Review the available Messenger conversation in the shared inbox. Use internal chat to explain the pending issue and agree who continues the response.
A question before deciding
Can we connect a personal Facebook inbox too?
This path is for Messenger conversations associated with a Facebook Page with the necessary permissions. A personal inbox is not part of the described scope.
Your next stepCoordinate Messenger service
Your next step
Find your next step.
Choose your team size to find a starting point. No personal details are needed on this page.
CLEAR PRICING
Start with a connected team.
USD 15
per user / month
- Shared inbox
- Internal team chat
Agents built around your business.
Define purpose, knowledge and MCP tools. Configuration, capacity and consumption are scoped for your use case.
Custom proposal
Discuss my use caseUSD 15 per user/month is the base plan. Agents, upgrades, model usage and channel terms are confirmed before contracting.
FAQ
Your next conversation can start here.
Register your company in Blaze Portal or discuss how BlazeTeams fits your operation.
Which channels can I connect?
WhatsApp, Instagram, TikTok, Messenger, Telegram and your website. Stop jumping between conversations: bring your team together, keep the context and give each opportunity a next step. Bring compatible channels into a shared inbox. Connections depend on each provider’s accounts, permissions and requirements.
What does the base price include?
USD 15 per user/month is the base plan. Agents, upgrades, model usage and channel terms are confirmed before contracting.
How do I get started?
Register your company in Blaze Portal or discuss how BlazeTeams fits your operation.
Does the demo use real data?
Choose a channel and explore a service example using fictional data. This demo sends no messages and creates no accounts.
CHOOSE YOUR STARTING POINT
More paths to explore
Explore sales, service and collaboration journeys. Each path explains the challenge, a way to organize it and how to begin.
01
WhatsApp sales
An inquiry cools down when nobody knows who is handling it.
Explore this path02Instagram commerce
Interest arrives through direct messages and gets lost across scattered conversations.
Explore this path03From TikTok to a conversation
The attention your content generates needs a way to reach your team.
Explore this path04Telegram community
Community messages need to reach a responsible person.
Explore this path05Website lead inquiries
An interested visitor may not know whom to ask.
Explore this path06Internet provider support
Sales and support teams need to understand the same request.
Explore this path07Retail customer service
Product, delivery and after-sales questions arrive through several channels.
Explore this path08Team collaboration
Resolving a request takes more work when context stays outside internal chat.
Explore this path09AI agents with MCP
A useful agent needs a clear purpose, knowledge and tools.
Explore this path